Privacy Policy
Effective Date: March 2, 2026
This Privacy Policy explains how OTW collects, uses, stores, and shares personal information when you use our platform.
1. Information We Collect
We collect account details (name, email, phone), request details (pickup/dropoff and notes), transaction data, and technical usage data needed to operate and secure the service.
2. How We Use Information
We use personal information to provide delivery services, process payments, support customer requests, improve product performance, and prevent fraud or abuse.
3. Location Data
When enabled, we use location data for routing, dispatch, and order tracking. Location data may be shared with the assigned driver and customer for active requests.
4. Payments
Payment processing is handled by third-party providers such as Stripe. OTW does not store full payment card numbers on its servers.
5. Sharing of Information
We do not sell personal data. We share data with service providers, delivery participants, and legal authorities only when required to provide services or comply with law.
6. Data Retention
We retain information for as long as needed to provide services, maintain records, resolve disputes, enforce terms, and satisfy legal obligations.
7. Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is guaranteed to be perfectly secure.
8. Your Rights and Choices
Depending on your jurisdiction, you may request access, correction, deletion, or portability of your personal information. You may also opt out of certain communications.
9. Children's Privacy
OTW is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Policy Updates
We may update this policy periodically. Material updates become effective when posted on this page unless otherwise noted.
11. Contact
For privacy requests or questions, contact privacy@ontheway.app.